IGS BILLING POLICY
This is an agreement between you, the customer, and IGS. Please read the agreement carefully.
- IGS reserves the right to activate an account upon payment only.
- A 3 or 6 month contract cannot be broken. No money will be refunded.
- A yearly contract cannot be broken. No money will be refunded.
- Downgrades are only possible at the end of a term. Upgrades can be
done at any time.
- Payments by Pre-authorized Payment (void cheque required), cheque, Visa, MC, Amex, are done on a monthly basis after initial set up (when requested by customer as
method of payment). Payments will be processed 10 days before the 1st of every month.
- Invoices are sent via email to your IGS account on a Quarterly basis. Monthly invoicing is available via e-mail only unless otherwise specified.
- Cancellation of accounts: A Written notice is required 30 days prior to the date of cancellation (e-mail, fax, or regular mail) The
written notice is important to ensure that NO accounts are cancelled under false understandings by another party besides the customer.
IGS will not accept any cancellations by phone. Accounts are considered active if there has been no notice of cancellation and
therefore payment of the account is still required. No refund will be issued. Any rented equipment must be returned upon termination of services.
- IGS is not responsible for loss of "Online Time" caused by computer problems or anything unrelated to the internet.
- This agreement requires the signature of all new customers on initial sign up or payment will not be taken, nor will the
account be created by IGS.
A complete online order is considered a valid contract and thereby subject to all terms and conditions that apply.
We, IGS/Cybersurf, wish to make our customers informed of our policy before delivering our services.
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